Why choose Pellet stove advantage
With us, you will enjoy:
Any questions about your order?
At Pellet Stove Advantage we like to make things easy for you. Here you will find answers to the most frequently asked questions about delivery, returns, payment and more.
What payment methods are available?
We work with Mollie. You can pay via Bancontact, credit card (Visa, MasterCard), iDEAL, Apple Pay and other common payment methods.
What are the delivery costs?
Delivery cost is from €20 and is calculated by distance. At checkout, you will see the distance and total price calculated after entering your delivery address.
How does delivery happen?
Delivery is always by appointment, so you know exactly when your order will arrive.
Can I also collect my order?
Yes, collection is possible in Hoeselt (Melleveldstraat 4, 3730 Hoeselt, Belgium):
- Saturday: 9 a.m. - 1 p.m.
- Wednesday: 3 pm - 7 pm
Other times are possible by appointment.
Can I return items?
Yes, you can return items on your own transport, except fuels such as pellets and wood briquettes. Returns are only possible if the appliance is still in its packaging and only if it was delivered from stock. Refunds are made immediately after visual inspection in our shop.
How can I get in touch?
You can reach us at:
- Phone or WhatsApp: +32 (0) 484 90 69 58
- Contact form on the website
Which countries do you deliver to?
We deliver throughout Belgium and the Netherlands.
What is your company's name and address?
Our shop is called Pelletstovevoordeel and is part of TGK Geert Voets.
Address: Melleveldstraat 4, 3730 Hoeselt, Belgium.
Can I choose a delivery date?
Yes, delivery is always by appointment. You choose a suitable delivery time together with us.
What happens if I am not at home on delivery?
Since delivery is by appointment, we reduce the risk of missed deliveries. Please contact us if you are unable to attend.
Is online payment safe?
Yes, payments are made through Mollie, a secure platform that uses encryption and strict security standards.
Will I receive an invoice?
Yes, you will automatically receive an invoice by e-mail. For companies, a VAT invoice is possible.
Can I change or cancel my order?
You can, as long as your order has not yet been processed. Please contact us as soon as possible for this.
Do I need to create an account to order?
No, you can also checkout as a guest. An account does offer benefits such as faster ordering and insight into previous purchases.
When can you be reached?
We can be reached via phone, WhatsApp and the contact form. Collection is available without appointment at:
- Wednesday: 3 pm - 7 pm
- Saturday: 9 a.m. - 1 p.m.
Other times by appointment.
Do you have a physical shop or showroom?
Yes, you can visit us at Melleveldstraat 4, 3730 Hoeselt. Pick-up and advice are available there.
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